The world of work has changed beyond all recognition in recent years – and so have the demands of managers, employees, and customers. The experience that these stakeholders have come to expect is personalised, holistic, and integrated. In other words, what they expect is a Total Experience.
Aïcha Leeters, project manager in Facility Management, recently joined the board of IFMA Belgium to develop the activities and actions of the organization for Young Facility Managers. She is passionate about buildings, architecture and design, but also people and enjoys the challenge of finding the best partners to carry out a project as good as possible. Let’s learn more about her and her ambitions for IFMA.
Workplace experience in the new world of Hybrid Working continues to be a hot topic, not only in FM, but also in HR, Corporate Real Estate, and on many top management tables. The war for talent that many thought would have ended with Covid is flaring higher than ever before. The role of the physical workplace in attracting and retaining talent is being reconsidered from all angles.